Virtual Doorman/Concierge removes the need for manned guards/on-site security and in-person employees to verify visitors. Instead, a team of trained individuals from our monitoring centre can remotely respond to entry requests, and security concerns and monitor the vacant site/business premise by utilising access to your security systems.

90% of a manned guards time on site is spent doing nothing!  

How Does Virtual Concierge Work?

With CCTV and access control systems, a virtual concierge service team is able to monitor an entire premise. They are highly trained to your business requirements, to carry out the necessary actions and determine whether visitors and others wanting access are permitted to enter. Our team can view the individuals through the CCTV systems, speak to them live with a two-way audio facility and open/lock doors/gates if they are deemed as suitable for access.  

Benefits of a Virtual Concierge Service:

1. Full Site Management - With access to your security systems, a virtual concierge provider can monitor all areas of your site from a highly secure and self-contained facility. This means there is never an area left unsupervised and visitors will always be responded to. Hourly CCTV patrols can be completed.  In between these times the system can be set up with motion detection.  
2. Improves Overall Site Security compared to manned guard - A major benefit of a virtual concierge service is that the team will have complete surveillance over your entire premises at all times, meaning security concerns can be attended to at a greater speed and efficiency, improving overall site security.
3. Provides Door, Gate & Barrier Access Control - If we have the right technologies in place, a virtual concierge service will have the benefit of having full doors/gate and barrier control.
4. Delivers Aligned Customer Service - Virtual concierge operatives are highly professional and will be trained in line with a site’s customer service efforts. They will therefore be equipped to answer any questions and to act as an extension of a site’s customer experience.
5. Acts as a Cost-Effective Solution. Using a virtual concierge service acts as a cost-effective option for sites. This service negates the need for in-person security guards or employees to verify visitor entry, therefore providing the benefit of reduced overall costs. 
6. No requirement for keys/keyholding
7. Increased Operational Flexibility.  Virtual concierge can adapt and respond to fluctuating customer demands, ensuring smooth operations around the clock. 
8. Guests & Visitors Are Never Left Unattended.  Virtual concierge eliminates the worry of unattended guests and visitors waiting at a front desk or unverified individuals wandering around your site, posing potential security risks.  

How Much Does Virtual Concierge Cost?

Multiple factors influence the cost of a virtual concierge service, such as the size of the site and the services required. At Fortress, we offer a free survey and would recommend you to get in touch for an accurate cost for your sites.  We can install/hire and manage the site with just 1 monthly cost.

Virtual Concierge Services at Fortress

At Fortress we offer a fully flexible and bespoke service that can be tailored to the wants and needs of a client. We recognise the importance of customer service and our team is highly trained to respond in accordance with any task, regardless of industry, size of site or length of contract.